Our main modes of transportation: USPS, UPS, FedEx, DHL, etc.
All orders from American and Germany customers are freight free!
We currently only have two overseas warehouses: US and EU warehouses.
At present, our target customers are predominantly located in the United States, so we have stored a lot of dolls in our US warehouse, but we only store a small amount of dolls in the EU warehouse, that means that some dolls may be out of stock in the EU warehouse.
The following dolls are in stock in our EU warehouse:
https://www.idolsdoll.com/tag/eu-warehouse/
Our EU warehouse is located in Germany, which means that we can deliver our products to all EU countries.
1. All orders to the United States shipping address will be sent from the United States warehouse. The delivery time is about 3-5 working days, free of freight!
2. All orders to the Germany shipping address will be sent from the Germany warehouse. The delivery time is about 3-5 working days, free of freight!
If your doll out of stock in our US or EU warehouse, we will ship directly from our China factory. When you add the product to the shopping cart, the additional freight and delivery time will be automatically calculated and displayed on your shopping cart page. Shipping costs and delivery time may vary for different countries.
You can easily know your shipping cost and delivery time.
First you create an account on our site, please click here to create an account: https://www.idolsdoll.com/my-account/, then click here: https://www.idolsdoll.com/my-account/edit-address/ to add your shipping address.
After you finish adding your shipping address, and then please go to the product page and then add the doll to the cart, the shipping cost and delivery time will be calculated and appear in the cart automatically.
Other countries currently supporting distribution:
France, Australia, Canada, Norway, Germany, United Kingdom, Italy, Sweden, Denmark, Poland, Greece, Austria, Mexico.
Please note: if your address is not within the delivery range, you can still contact us by email: info@idolsdoll.com We will try our best to help you!
Complete order delivery process
1. Once you pay for the order, you will immediately receive our order confirmation email, which will list the details of the products you ordered.
2.Then we will have an order processing time of 2 working days. We will process all your orders within 2 working days (weekends and holidays are not considered working days). If you find the wrong delivery address during order processing, please send us an email immediately: info@idolsdoll.com to tell us the correct shipping address. We will not be able to change the address once the goods arrive.
3. We will send your goods immediately after the order is processed. You will also receive an email containing a link to track the status of the shipment. You can easily track the latest transportation status of your goods by clicking on the link. With this real-time logistics status tracking link, you can predict when your goods will arrive, wait for delivery at home, or contact the courier to change the delivery time.
What is order processing time?
After receiving your order, each commodity will undergo strict quality control to ensure the quality of the product.
The buyer shall bear the following conditions:
1. Except shipping to the United States, orders from other countries may be required to pay customs duties by the buyer’s local customs, which will be paid by the buyer.
2. The expenses arising from the buyer’s delay in delivery or change of address shall be borne by the buyer.
3. The buyer shall bear the expenses arising from cancellation or midway return due to personal reasons.
4. The expenses incurred due to the buyer providing the wrong delivery address shall be borne by the buyer.
Important
Please be sure to leave your correct telephone number when placing an order on our website, since our courier may contact you in advance to ensure that you can sign for the express at home when preparing to deliver your goods. Or they may contact you by phone if you have any problems with your order. Leaving an invalid phone number may cause your order delivery to fail.